Our Returns & Refunds Policy


Due to the delicate nature of our bespoke, handmade pieces, we can only accept returns within 7 days of your package arriving with you. 

Please choose your items carefully as to reduce the chance of needing to return them.

Should you open your package and find that something is damaged, not due to shipping, please email us within 48 hours on info@elizabethwallace.co.uk. If the damage caused is not due to shipping and handling, we will replace and repair as necessary. Any damages reported after 48 hours are the responsibility of the buyer.

We recommend that you email us ahead of placing your order if you have any uncertainties.